CP Rochester's Family Dental Center

kevin potts 2 months ago

Just want to warn anyone trying to contact this office. Their listed hours are woefully incorrect. I called at 5:08pm on a Monday (listed open until 5:30pm) and got an automated message stating they were closed. They are only open Monday and Tuesday until 3:45 and Thursday until 4:15 according to the automated statement. I pressed "1" to leave a message for the next business day per the automated instructions and was met with and automated "goodbye" and the call ended. It has been an absolute nightmare trying to find a moderately decent office that accepts Medicaid anywhere in the region and its taken so long that my painless, easy-to-fix problem has become a painful, not easy-to-fix problem and I still haven't even been able to get my foot in the door anywhere. This is an incredibly disappointing first interaction.

Not Sure 5 months ago

Ask for anyone but Tracy Tracy the dental hygienist was playing religious music and then only turned it off after I got mad and then refused provide service. Tracy has no care or compassion for the autistic community and people with disabilities. This place has gone downhill after losing some of they're better employees. I will be looking elsewhere for a dentist to be honest avoid here in the future unless things change

JP Reville 5 months ago

Absolutely atrocious experience here that we will never ever attempt again. My wife searched for ages for a place to bring her adult son, who has severe anxiety as well as autism, OCD & Tourette’s, all of which was explained when she made the appointment. We had a 6 month wait for what we were told would be a 15 minute “desensitization” session to help him get familiar with them. Great, exactly what we wanted. With high anticipation we drove 90 minutes to Rochester, only to find out we had been booked for a 1 hour cleaning, with a hygienist who had no expectation of helping a severely anxious person and zero skill for managing him. We had to take him back to the car after about five minutes of attempted conversation, then she gave my wife an attitude as though we were the ones who screwed up by bringing him there. Get bent, Traci. Absolutely never coming back and we highly suggest the same to anyone with special needs. I know it’s so hard to find good help for neurodivergent people, I really empathize with that, but pass on this place cuz you won’t get it here.

Golden 8 months ago

Sharon, please retire. Your nasty attitude set a negative tone on 1/22/26 when I came in with my son to hand in an enrollment packet and I had a couple of questions. If you cannot answer questions without the sarcasm, raising your voice and turning red and shaking because you forgot your humanity, you don’t belong anywhere near a phone, a keyboard or the public.

Rose Zielinski 2 years ago

It took 9 months to get a new patient appointment. I drove my handicapped daughter and arrived a half hour early and had to sit outside because the office was locked for lunch break. When it was opened we checked in. The person behind the desk after we sat waiting finally called us up to inform us that she did have an appointment for 1:00 pm but the dentist would be out of the office for 2 months and that the secretary was not there so we would have to call the next day to schedule a new appointment. Also there was no appointment for a dental cleaning and no one able to do a teeth cleaning. My daughter’s care manager was also not notified that the dentist would not be there for the appointment. Handicapped people on Medicaid are not treated as well as others with private insurance. When I was working and had private dental insurance, my daughter saw a dentist for 11 years who doesn’t take Medicaid. This dentist charged us FULL PRICE when I lost private insurance and refused to lower his price to match what private insurance pays. The poor have to pay more for medical services and get treated poorly. It wasn’t easy driving there due to the Lilac festival traffic and closed roads.